Return policy

The gear hall lists sample objects for planning conversations. Shouldersglow does not operate a shopping cart on this domain; physical goods, if offered in the future, would ship under separate commercial terms.

Current status

No automated purchases are processed on this website today. If you paid an invoice referenced in private email, retain receipts and quote them when writing to the contact desk.

Defective goods

Should merchandise linked through correspondence arrive damaged, document packaging and reach out within seven days of delivery for review. Photographs help assess next steps with suppliers.

Cooling-off expectations

Where applicable consumer law grants cancellation rights, those rights remain available independently of this page. Nothing here limits non-excludable protections.

Digital materials

Downloadable schedules or PDF companions, if offered later, become non-refundable once delivered unless a file is objectively unusable. Contact the desk describing the error so a corrected copy may be issued.

Contact

Use contact.html for all return questions, including the order reference and shipping address on file.